The Philippines’ leading airline, Cebu Pacific Air (PSE:CEB) becomes the first airline in Southeast to deploy special roaming airport agents, who can check in passengers using a tablet while they are still queuing up.
CEB launched the Agent Xpress service at Kalibo Airport on August 25, 2014, just in time for the influx of tourists returning from a long weekend in Boracay. Kalibo is a gateway to the world-renowned island.
Busy Kalibo Airport was prioritized for CEB’s innovative service, due to the high volume of passengers and limited counter space.
“Agent Xpress can make the check-in process faster and more convenient for our guests, given space limitations in certain airports. We are studying the launch ofAgent Xpress in other airports as well,” said CEB VP for Marketing and Distribution Candice Iyog.
The Agent Xpress service can check in guests with confirmed flight itineraries, from four hours to 45 minutes before the flight departure. Roaming agents approach guests queuing up for a security screening or at the check-in counter, verify their booking confirmation numbers or name and flight details, and print their boarding passes.
Those with no bags for check-in can immediately proceed to the boarding gate. Those with bags for check-in should proceed to the bag drop counters.
Passengers can check in individually or as a group for one-way or Travel Thru flights, which connect to an onward destination. Since agents are already operating the tablet, they can verify travel documents on the spot, for guests bound for international destinations.
“Aside from the Agent Xpress service, guests can also check in online or using self-service kiosks. We want to make many options available, so guests are empowered to manage their travel time and experience,” Iyog added.
CEB also recently launched its CEB Transfer product, which offers a seamless transfer service from the Caticlan or Kalibo airports to the guest’s hotel or resort.Passengers can book this in advance through the website, call center, ticket and sales offices or in flight.
CAB grants Cebu Pacific additional entitlements to 5 int'l routes
The Civil Aeronautics Board (CAB), in a recently concluded board meeting, granted additional entitlements to the Philippines' leading carrier, Cebu Pacific (PSE: CEB) for 5 international routes from Manila to Singapore, Myanmar, New Zealand and Macau; and from Cebu to Hong Kong.
Cebu Pacific was granted seven flights weekly from Manila to New Zealand and 1,260 entitlements from Manila to Singapore, allowing the airline to upgrade its current daily Airbus A320 service to an Airbus A330 service.
In the same meeting, CAB designated Cebu Pacific Air as an official Philippine carrier to New Zealand, Myanmar, and Canada.
Cebu Pacific's opposition to extension of the codeshare agreement between Philippine Airlines (PAL) and Emirates on the Manila-Dubai route which is set to expire in October 2014 was also granted by the CAB.
"We commend the CAB air panel for their wisdom in rendering decisions that allow Philippine carriers to expand services in international routes. This ultimately benefits the travelling public, as Cebu Pacific continues offering the lowest fares, and driving international arrivals aligned with the country's tourism goals," said Atty. Jorenz Tañada, Cebu Pacific Air Vice President, Corporate Affairs.
Cebu Pacific Air is set to launch thrice weekly flights from Manila to Kuwait on September 2, 2014 and four times weekly flights from Manila to Sydney on September 9, 2014.
For bookings and inquiries, guests can go to www.cebupacificair.com or call reservation hotlines (02)7020-888 or (032)230-8888. The latest seat sales can also be found on CEB's official Twitter (@cebupacificair) and Facebook pages.